SHIPPING POLICY

JIMROSA (MALAYSIA) SDN. BHD. can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses

We are unable to ship to international addresses at this moment.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment.

Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

SHIPPING CHARGES

JIMROSA (MALAYSIA) SDN. BHD. charges a standard shipping & handling fee of RM 10.00/kg (Peninsular Malaysia) and RM 20.00/kg (East Malaysia). Meanwhile,“Our “Free Shipping Promotion”  is given for purchase RM 80 & above (Peninsular Malaysia), purchase RM 200 & above (East Malaysia)

These conditions are subject to change by the management.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.

We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.

There may be promotional offerings for free delivery from time to time so please check in often.

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STANDARD DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1 – 2 business days if they are placed before 12:00pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 – 2 business days.

Delivery ETA (Expected Time of Arrival) are as follows:

  • Peninsular Malaysia: 2 – 4 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 8 working days for your order to arrive.

Delivery to rural or remote areas may require an additional of 2 – 3 working days.

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes.

  • Peninsular Malaysia: 3 – 5 working days for your order to arrive.
  • Sabah / Sarawak: 3 – 7 working days for your order to arrive.

It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.

COLLECT @ JIMROSA (MALAYSIA) SDN. BHD, SERI KEMBANGAN

  • All orders chosen to be delivered using the Collect @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN method will not be charged any shipping or handling fees
  • At this moment our Collect @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN.
  • The expected time of arrival (ETA) for all Collect @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN parcels will be within the range of 1 – 2 working days after the order has been placed successfully and payment has been confirmed.
  • When your order has successfully packed at @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN, you will be notified via email by JIMROSA (MALAYSIA) SDN. BHD..
  • You are required to keep and to bring along your confirmation email when you want to collect the parcel at our @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN. Both softcopy or printed copy can be accepted for verification purposes.
  • In the event where the purchaser is not able to visit the @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN to collect the order, then the purchaser can entrust family members or friends to collect the order, as long as the entrusted person is able to present the confirmation email to @ JIMROSA (MALAYSIA) SDN. BHD, SERI KEMBANGAN team member.
  • The order should be collected within 5 working days after it has successfully packed at the @ JIMROSA (MALAYSIA) BHD, SERI KEMBANGAN. Should no one be available to collect the parcel, the order may be forfeited after the stipulated time given. Therefore, we will not refund you any amount that you have spent on your order.