RETURN & EXCHANGE

JIMROSA (MALAYSIA) SDN BHD. does not allow returns and refund at the full purchase price. However, we do accept in-store exchanges for defective goods.

What is the Exchange policy?

We strive to achieve to provide quality and excellent value products.

Please Note: This policy only applies to incorrect or defective items shipped, we have a seven (7) days exchange policy upon receipt of order by the customer, subject to the following terms and conditions:

Item must be in their original purchase condition, including the original product packaging, manufacturer & containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.

Any item that you received with tags attached must be exchanged with those tags intact.

There will be no exchanges for intimates, undergarments, accessories and beauty products due to hygiene reasons.

There will be no exchanges for intimates, undergarments, accessories and beauty products due to hygiene reasons.

There will be no exchanges for intimates, undergarments, accessories and beauty products due to hygiene reasons.

All goods to be exchanged will be first reviewed by our team and we reserve the right to perform remedies including replacing the product with a new item of the same design and model.

What is the Payment policy?

  1. Once you have selected a product that you wish to order via the website www.jimrosa.com, you will then be shown on the website that the charges you must pay including taxes, if applicable, and any applicable delivery charges.
  2. Customer shall pay for the order in full at the time of ordering by using instant transfer the sufficient funds to our bank: Alliance Bank: 1223 900 1000 0882 (Jimrosa (Malaysia) Sdn Bhd) and provide us the bank slip as proof of order confirmation.  
  3. We shall not be obliged to supply the products to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the products to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called “Order Confirmation” stating that we are accepting your order.

Until the time when we accept and confirm your order, we reserve the right to refuse the process of your order and you reserve the right to cancel your order.

Can I return a voucher which I have already purchased?

For purchased voucher returns are handled on a case-by-case basis. Within the limits of reason, we strive to do our best to meet our customer’s satisfaction. You may write to our customer service (email/phone number TBD) to discuss further.

Please note under this policy, we do not generally permit the exchange of, or offer cash refunds for:

Refund requisition is made after the redemption period in any circumstances or reasons.

Redeemed services from merchants or partners with result of either unsatisfactory or satisfactory

Good were not exchanged within 7 days of purchase.

How do I submit an exchange?

Currently we only accept exchanges in warehouse.

Please be reminded to bring along the receipt and any other proof of purchase.

Items for Customers to note:

Exchanges are subject to availability. If the store does not have any more stock, you may wait until they are able to source additional items or visit another nearby store.

Exchanges may apply for the same product of different colour, or different products that serve the same function at the same price, subject to mutual agreement between our team and customers.

Any exchanges for products of higher prices will require additional payment to make up the price differential.

What is eStore Assistant Service Hours?

Jimrosa (Malaysia) eStore Assistant Service Hours – The eStore Assistant responds to enquiries and processes orders during office hours: Mon to Fri (9:00am – 6:00pm), Saturday (9:00am – 1:00pm), except public holidays and office closures.

How fast does eStore Assistant respond to an enquiry?

eStore Assistant will respond to your enquiry as soon as possible. If the response time is longer than you expect, it’s either the assistant is busy handling multiple requests or the enquiry has to be looked into by another party. Your kind understanding is appreciated. So hang in there, eStore Assistant will get back to you!

How do I contact eStore Assistant?

Please call to our customer service at 603-8940-8330 or email to [email protected]

How to Track Your Order?
Please call to our customer service at 603-8940-8330 or email to [email protected] to check the delivery status.

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